Wauseon ACE to celebrate customer satisfaction award


Ace’s Hardware’s J.D. Power Award Neighborhood Tour is headed to a store near you. Wauseon Ace is celebrating Ace Hardware ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the 11th year in a row by hosting a customer appreciation event on Aug. 23 from noon to 4 p.m.

The event is part of a cross-country tour celebrating Ace’s achievement by taking all 11 J.D. Power trophies on the road, visiting 40 states and more than 200 neighborhood Ace Hardware stores between August 2017 and April 2018, covering over 30,000 miles.

“At Wauseon Ace, we strive to meet and exceed customer needs year after year, and we’re proud to be part of the family of Ace stores that are all commited to delivering a more personal kind of helpful,” said Jeff Rupp, Owner of Wauseon Ace. “The J.D. Power Award Neighborhood Tour gives us the opportunity to say thank you to our customers.”

In honor of the 11 consecutive trophies, during the event everything in the store, with some exceptions, will be 11 percent off.

“From noon to 4 we will reward our customers with store-wide savings on everything from tools and paint to grills and sporting goods.” said Rick Stidham, Store Manager. “We will also be doing grilling demos along with providing lunch of hot dogs, chips, and pop or water. Customers will have the opportunity to take a photo with the prestigious J.D. Power trophies and can win prizes in appreciation for their continued support of locally owned businesses like Wauseon Ace.”

Ace Hardware has received the ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” ever since J.D. Power began this study. The study is based on responses from nearly 2,751 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale.