Quadco receives good feedback


Staff report



Quadco Rehabilitation Center Executive Director Bruce Abell shared overwhelmingly satisfactory feedback from surveys completed by individuals who received services at the center during a monthly meeting held Nov. 22,.

Annually, individuals receiving services are asked to complete the survey.

“This year, we are doing more with community clubs and community integration, and the positive response to that focus is reflected in the Satisfaction Surveys, Abell told QRC board members. “We strive to provide services in a respectful and caring way. We have a culture of people working at QRC that care about the individuals receiving services and that is a very important goal to me.”

He also shared the results of a 2014 and 2015 National Core Indicators Report published by the Human Research Institute (HRI) of Cambridge, Mass. The report lists the results of random interviews with individuals with disabilities across the state of Ohio. The interviewers asked participants a variety of questions ranging from whether they have a job in the community and whether they enjoy the job. They also were asked questions about opportunities for attending entertainment events and participating in spiritual services.

Abell told board members that surveyors for HRI have visited QRC to interview program participants, whose input is part of the data listed in the report. He pointed out that nine of 10 people who have a paid job in the community said that they like where they work.

The board members also reviewed the results of their annual self-evaluation, a tool utilized to assess their effectiveness. Abell reviewed the feedback and recommended the organization utilize webinars to increase board members’ development activities.

In addition to discussing Community Club trips into the community, QRC Program Manager Shannon Zellers showed board members some of the fall craft activities that individuals have been making. Participants have been working on football pillow sewing projects and fall wreaths. Zellers also shared pictures of the QRC’s Halloween costume party and dance.

Rachel Lange, QRC’s NWES Employment Services manager, told board members that Northwest Employment Services is currently serving 45 individuals in job placement services. Lange told the members some of the employment opportunities recently obtained are in child care, dietary, and auto detailing.

In other business, the board approved the 2017 annual budget.

The next regular meeting will be held Jan. 24 in the Stryker facility conference room.

Staff report